Legal
Refunds and cancelled sittings
These rules apply to the Chart Risk Studio, the Desk Review, and the Risk Card Commission. They were revised in September 2026.
Who can ask
The person who paid the fee, or the student named on the confirmation, may ask for a refund or a change of date. Write to hello@awarehelix.click or call 023851140. Include the sitting date and the name on the booking.
Chart Risk Studio
Cancel ten or more days before the first evening and the fee is returned in full. Cancel between three and nine days before the first evening and half the fee is returned. Inside 72 hours of the first evening the fee is kept, because the chart pack has been printed and the chair cannot reliably be filled. If the academy cancels a studio, the fee is returned in full.
Desk Review
Cancel or move the hour at least 48 hours before it starts and the fee is returned, or the hour is moved once without a second fee. A late cancellation or a missed hour is not refunded. If the tutor cannot attend, you choose a full refund or a new hour.
Risk Card Commission
Before drafting starts, the fee is returned in full. Once Malee has begun the draft, the academy keeps the portion that matches time already spent and returns the rest. After the handoff, the fee is kept. A factual error in our arithmetic is corrected without a new fee.
Rescheduling
A studio place can move to the next listed block if you ask at least ten days before the first evening and a chair is free. A desk review can move once under the 48-hour rule. A card handoff can move by agreement before the draft is finished.
Deposits, materials, no-shows
The studio and desk fees are paid in full before the sitting; there is no separate deposit. Printed chart packs already prepared for a late cancellation are not refunded as a materials cost on top of the rules above — that cost is why the late studio fee is kept. A student who does not arrive is treated as a late cancellation. Work already started on a card is handled under the commission rule.
Method and timing
Approved refunds are sent to the account that paid, by bank transfer. Processing takes up to fourteen working days after we confirm the amount. We do not refund in cash at the door.
Exceptions
Illness with a note, or a travel halt that closes Bangkok transport, can be treated as an academy-side move to the next studio even inside the 72-hour window. The desk decides those cases one by one and confirms them in writing.